BRAND PHOTODESIGN: FAQ
- WHAT ARE YOUR HOURS?
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We are 100% by appointment only. We book sessions 7 days a week so let us know what works for you and we can make it work!
- WHERE ARE YOU LOCATED?
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Our studio is in Fishers, Indiana, near 116th and Hoosier Road. We have a studio on property that is perfect for smaller photo shoots (especially headshots, 6-month olds, Santa sessions, and small groups), and a custom-built viewing room to show you all of your final images on the big screen a couple of weeks after your shoot.
- WHAT PAYMENT OPTIONS DO YOU ACCEPT?
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We accept cash, check, and all major credit cards. We can take payment in our studio, or we can email a link to pay online.
- HOW LONG IS THE TYPICAL WAIT?
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Because we are a full-time photo studio that doesn't limit the amount of shoots we do, we can typically get you in very quickly for a session. We are happy to schedule something soon, or months in advance if you'd like!
We aim to have your images ready to view within two weeks after your shoot. Product turnaround varies on the time of year and product. Digital images are available immediately after purchase; retouched digital images take a little longer. Typically prints are delivered within 3 weeks, albums within 4 weeks (after final design approval), and wall art within 4 weeks. We always have rush options for holiday cards!
- CAN WE RESCHEDULE?
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Unless your shoot requires an expense on our end, there is no fee to reschedule a shoot. If the weather is bad, you're sick, or just not up for it that day, we will reschedule for a day that works better. No problem!
Our goal is to leave you feeling great about every part of our process, but we know that things happen. Images you don't love do neither of us any good. If a shoot doesn't go as planned, whether you are unhappy with the images, or one of the kids had a bad day, we will plan a reshoot at no charge. It hasn't happened in over 20 years, but if you hate all of the images and don't want a reshoot, we'll just give you your money back. Guaranteed!
- DOES THE SESSION INCLUDE DIGITAL IMAGES?
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Unless you have signed up for a headshot or special promotion that states digital images are included, family and senior session fees cover the time and talent of the photographer, Dan, during the shoot. Digital images are always available for purchase individually or as a collection, with options for retouching and different sizes depending on your preferences and needs. All pricing can be found under INVESTMENT.
- DO YOU PHOTOGRAPH WEDDINGS OR NEWBORNS?
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We specialize in families with kids starting at the age that they can sit up (usually around 6 months), all the way through high school and college seniors. There are many wonderful photographers that love photographing newborns that take hours to set up in a room set to 95 degrees, but Dan's unique gift and talent is in interacting with kids he can play with and laugh with, getting shy children to feel safe, taking special care of special-needs kids, forming bonds and trust with teens, and helping corporations with their business photography needs.
A long - very long - time ago, we did photograph weddings together and we LOVED it. After we had our own children, we transitioned out of the stress of the wedding schedule - booking dates so far out and being gone every weekend all year. There are many wonderful photographers who do these sessions, and we'd be happy to recommend them. We find it very useful to work with your wedding photographer for engagement photos so that you can get to know each other and prepare for the big day, but if you don't have the ability to do engagement photos with your wedding photographer, we'd be HAPPY to help with that!
